Frequently Asked Questions (FAQs)

ValedoMotion FAQ

1. What is the benefit of using ValedoMotion compared to standard back pain therapy?

There are may benefits for both the physiotherapist and the patient.

a.    Increased patient Motivation and therefore increased compliance with and intensity of exercise therapy.

    • An extensive library of clinically validated movement exercises has been designed by therapists, movement scientists and medical doctors to train therapeutically important movements.
    • The exercises can be tailored according to the patients’ abilities and therapy goals. The exercises are fun and will increase your patients’ motivation for therapy.

b.   Real-time feedback

    • The high precision motion sensors capture even the smallest movements to allow for a real-time feedback visualisation on screen.
    • The visualisations will help your patients understand the movement tasks better and immediately adapt their performance to improve their movements and movement patterns.

c.   Objective Assessments

    • Precise and repeatable assessments enable a standardised, objective analysis of movement performance parameters such as range of motion, reposition ability, smoothness of movement, isolation capacity and lumbar stability. Documenting your patients’ therapy progress facilitates optimal therapy planning.

d.   Electronic record keeping

    • All patients exercise details, assessments and progress is stored on the database included with valedo motion. Graphs and charts showing patient progress can be printed or simply displayed on screen aiding patient understanding of the therapy, progress and motivating them to exercise.

e.   Patient can train under limited supervision

    • The patient is guided through the therapeutic exercises by playing the games – if the patient is performing a movement incorrectly they will receive feedback instantaneously via the realtime feedback and be prompted correct. The physiotherapist can program which games the patient will play for any given session. During the games data is collected which can be analysed and progress assessed.

2. What is the cost of ValedoMotion?

Please contact us ( for questions and costing.

3. What is required for installation and training to use the ValedoMotion?

All you require is a computer or laptop to run the software. See other FAQ for computer system requirements.

Everything else is provided with the purchase of Valedo Motion. In the box you are provided with the 3 Valedo Motion sensors, Bluetooth dongle, USB stick, cable for firmware’s updates, charging cable, Valedo Motion case for transport and double-sided medical tape.

A quick reference guide and user manual is provided. Also included is an Exercise and Assessment supplement (the Valedo Motion software offers Assessments and Exercises that are designed to test and train patients’ range of motion, movement control, coordination and awareness) which takes you through the purpose/therapy goal, movement (e.g. Trunk flexion/extension, pelvis sagittal tilt etc), training position (e.g. standing, sitting or four point kneeling), scoring and difficulty levels for each one.

If there are any questions we are always available to answer them via

4. What are the system (computer) requirements to use ValedoMotion?

Performance Test

To make sure ValedoMotion runs on your personal computer, download and run the ValedoMotion Performance Test. Therefore, please follow the steps below:

Click here to download.

2 Go to your downloads folder.

3 Unzip the file “”.

4 Double click the Hocoma.PerformanceTest.exe to begin.

5 Note: this application will go to full-screen and run for 30 seconds. To exit the application press Escape (esc).

6 View your results.

7 Click “Exit”.

Please note that a computing device is required to complete the system. The computing device is not included in the medical device and needs to be provided by the user. The computing device must be IEC 60950 compliant and fulfill the following minimum Hardware and Software requirements

•Operating System: 64-bit Microsoft Windows 7 (SP1)

•Processor Type: min. Intel Core i5 2.0GHz or better

•Memory: min 8 GB RAM DDR3

•Graphic Card: nVidia GeForce 840M / nVidia GT 740M / GeForce GTX 850M or similar; only onboard graphic chip insufficient

•DirectX: Microsoft® Direct3D 10

•USB port is required for the Bluetooth dongle

•VGA and HDMI optional for external screen connection only

Please note:

We have experienced occasional difficulties with some Samsung notebooks. Please contact us if you consider buying a Samsung notebook.

5. Is the ValedoMotion a medical device?

ValedoMotion is a medical device registered on the Australian Register of Therapeutic Goods (ARTG) – ARTG identifier: 286057.

6. What are the indications for using ValedoMotion?

– Non-specific lower back pain.

– Stability deficits with trunk and spinal musculature.

– Mobility deficits of spinal column and pelvic girdle.

– Body balance and posture deficits.

ValedoMotion can be used with patients with the following conditions, but only in consultation and under supervision of the medical expert.

•Problems with the sacroiliac joint (e.g. pelvic girdle pain, blocking)

•Fibromyalgia (persistent, widespread pain and tenderness, generally presents with symptoms of sleep problems, fatigue, joint stiffness, among others)

•Benign hypermobility syndrome (joint or limb pain with attendant symptoms of joint subluxation, joint dislocation, among others)

•Neurological conditions (e.g. stroke patients) less than three months after last incidence

•Neurological conditions (e.g. stroke patients) requiring improved trunk stability and body perception (with little or no apraxia (inability to execute learned purposeful movements))

•Herniated disk, including post-operative state

•Spinal stenosis (narrowing of the spinal canal), including post-operative state

•Stable vertebral fractures

•Ankylosing spondylitis (type of arthritis that may lead to stiffness or fusion of the vertebrae in the spine) with painful limitation of spinal movement

•Osteoporosis (decrease in bone mass) (light or middling level) with accompanying pain

•Multiple Sclerosis (central nervous system disease) (non-progressive stage) with disturbed body perception

•Parkinson’s disease (progressive nervous system disorder) with disturbed body balance and posture.

7. What are the contra indications to using ValedoMotion?

Functional training with ValedoMotion is not possible or indicated in every case. In general, ValedoMotion must not be used in the following cases to avoid causing any harm. The following contraindications must therefore be observed, in particular:

•Bone cancer, including spinal tumors or vertebral metastasis

•Instability of the spine, such as unstable vertebral fractures or in spondylolisthesis (forward displacement of a vertebra) (grade II or higher), particularly with neurological signs

•Acute rheumatoid arthritis or acute spondyloarthritis (acute inflammation of bones or joints)

•Infection of bones or joints

•Acute sacral, lumbar or thoracic nerve root entrapments leading to sensorimotor function deficits

•Severe level of osteoporosis (decrease in bone mass) or osteomalacia (bone softening) with latent risk of fracture

•Severe neurological disability, including compression of the spinal cord or cauda equine (bundle of nerves in the lower back), nerve root compression, etc.

•Recent serious accidents (e.g. whiplash, spinal contusion) without prior consultation with a medical expert

•Implanted ferromagnetic materials or active devices within the body

•Spinal fusions within the first three months postoperative

•Skin disease or lesions in the vicinity of sensor placement (including cut or broken skin, eczema, etc.)

•Patients who have been subjected to long-term bed rest

•Having an implanted pacemaker.

The above list does not claim to be exhaustive. For ValedoMotion, the decision as to whether a patient is suitable for therapy always lies within the competence of the medical expert in charge, who has sole medical responsibility for the treatment. As part of this, the medical expert is required to evaluate the possible risks and adverse effects of the treatment against the potential benefits in each individual case. It is the duty of the medical expert in charge of using the medical device to adapt the therapy sessions and the course of the therapy to the patient’s abilities and best possible solution.

8. What are the Risk Factors for using ValedoMotion?

In addition to the above list of contraindications, there are several risk factors, which do not have to exclude a patient from training with ValedoMotion, but require a thorough evaluation of possible risks and adverse effects of the therapy against the potential benefits.

ValedoMotion is not meant to replace the expertise or experience of the medical expert.

Please observe the following risk factors.

•Spondylolisthesis (forward displacement of a vertebra) (grade I without neurological signs)

•Acute spinal disc hernia (e.g. disc herniation) without nerve compression

•Severe cardiovascular or cerebrovascular event, like a myocardial infarction (heart attack), aortic aneurysm (enlargement of the aorta) or stroke, within three months of last incidence

•Severe balance deficits with increased fall risk

•Cognitive deficits which prevent comprehension of exercises


•Epileptic seizure within the past two years which are not controlled medically, or photosensitivity

•Retinal disease which may be exacerbated by watching video games

9. What is the warranty for ValedoMotion?

We offer 1 year warranty for ValedoMotion. As ValedoMotion is a professional device it is not included in the 30 day money back guarantee.

10. Who is Hocoma?

Hocoma is a Swiss company who are the global market leader for the development, manufacturing and marketing of robotic and sensor-based devices for functional movement therapy. Check out there website:

11. What is the evidence that ValedoMotion works?

Objective Assessment:

”When compared to the optoelectronic system, the IMU-system is valid for estimates of trunk movement in the primary movement direction.”

(Bauer et al. 2015)

Motivating and Fun

”Patients found the exercises credible and remained motivated for the full duration of the treatment.”

(Matheve et al. 2016)

Real-time Feedback

”Sensor-based postural feedback seems more effective to learn a motor control task compared to mirror-feedback or no feedback.”

(Matheve et al. 2016)

For more research studies please visit Hocoma’s website

12. What are the technical specifications of Valedo Motion?

Technical specifications: Sensors General

Dimensions (L × W × H)

42 mm × 32 mm × 16 mm (1.65 in × 1.26 in x 0.6 in)


18 grams (each)

Expected service life

Min. 300 recharge cycles


Power supply

Integrated Recharging Solution (polymer Li-ion battery, 3.7V, 160mAh)

Replacing the battery is not permitted.

Wireless Transmission Frequency

2.4 GHz band (Bluetooth Low Energy)

Radiated Output Power

Max. 1 mW


Gyroscope Range

Max. 2,000 degrees per second

Accelerator Speed

Max. ± 16 g

Digital Compass

1 to 2 degrees accuracy


± 360 degrees on all axes

Operating Range

20 meters with a clear line of sight to the computing device. However, precise operating range of sensors depends on training environment.

Technical specifications: Cables General

Charging cable length

700 mm (27.6 in)

Charging cable weight

24 grams

Firmware update cable length

230 mm (9.1 in)

Firmware update cable weight

10 grams


USB revision 2

Expected service life

2 years

Technical specifications: Double-sided medical tape strips General

Dimensions (L x W x H)

39 x 19 x 6 mm (1.53 x 0.75 x 0.24 in)

Service life

3 years when stored at temperatures of 10 to 27°C (50 to 80°F) and a relative humidity of 40 to 60%.

Technical specifications: Bluetooth® dongle General

Dimensions (L x W)

18 mm x 14 mm (0.70 x 0.55 in)


< 2 g no condensation

Expected service life

Consult manufacturer

Bluetooth protocol

Bluetooth Low Energy

Technical specifications: General

The device must only be used in clean, dry rooms with level floors. There must be no large ferromagnetic equipment or devices which emit electromagnetic pulses used in the same application room during training.

Operating Environment


15 ºC to 35 ºC / 59 ºF to 95 ºF

Air humidity

30 % to 75 %, no condensation

Air pressure

700 to 1060 hPa

Packaging and Transportation


-20 ºC to 45 ºC / -4 ºF to 113 ºF (3 month maximum)

Air humidity

45 % to 85 %, no condensation

Air pressure

700 to 1060 hPa



-20 ºC to 25 °C / -4 ºF to 77 ºF (12 months maximum)

-20 ºC to 45 °C / -4 ºF to 113 ºF (3 month maximum)

Air humidity

45 % – 85 %, no condensation

Air pressure

700 to 1060 hPa

ValedoMotion must only be stored inside buildings.

Keen Bracelet FAQ

1. Why did Habitaware make this bracelet?

Habitaware made this out of a desire to solve co-founder Aneela’s problem with hair pulling. After seeing first-hand how helpful the first prototypes were to Aneela, and how dramatic her success was, they knew they could help others if they refined the solution. After much research, many conversations with doctors and consumers, and iterations of prototype after prototype, Keen was finally ready.

2. What types of behaviors can Keen help me with?

Keen is designed to help you become aware of subconscious behaviours that are physical movements of the hands, repetitive and focused on the body. These include, but are not limited to: hair pulling, nail biting, skin picking and thumb sucking.

Keen generally works best with behaviours related to hand motions near the head, face, and legs. We have also had some customers successfully use it for picking of the hands and arms, though a user may find greater false alarms with these areas of the body.  If you are unsure if Keen can be used for your behaviour, just send us a note at

3. Who is Keen For? What ages?

Keen is for kids (ages 5+) and adults that are ready to change. You have to bring the willingness, Keen provides the awareness. With these two key ingredients you have the power to take control of your subconscious body-focused repetitive behaviour. We encourage parents to talk with their kids to ensure they are ready for change before ordering.

4. Does Keen prevent me from doing my subconscious behaviour?

No, Keen does not prevent the subconscious behaviour from happening. It brings awareness to where your hands are, so that you can choose healthier alternatives. Once you have committed to changing your behaviour, Keen can be a powerful tool that helps you succeed in the long-term.

5. What evidence do you have that this type of awareness bracelet works?

In addition to witnessing Aneela’s success,  Habitaware has researched the power of awareness thoroughly. While Keen represents a new technology, the idea for this type of bracelet in academic research is not new.  Awareness underpins the current gold standard technique in behaviour change, Cognitive Behavioural Therapy, and the Keen bracelet enables and increases that awareness. Researchers at the University of Michigan have published a paper confirming awareness-enhancing devices work for behaviour change. Habitaware is simply the first one to make it a reality.  Finally, Habitaware has utilised expert medical advisors, Dr. Carol Novak and Dr. Varsha Reddy, who, after treating hundreds of patients with related behaviours, deeply believe in the solution.

6. How does Keen work? How is it specific to me?

After you take Keen out of the box, you train it with our app one time by performing your specific behavior for 15 seconds. For example, for nail biting, you train Keen by actually biting your nails. If you typically play with a patch of hair before pulling, you train Keen by playing with the hair. Keen’s sophisticated motion sensors record the repetitive way you do the behavior, and thereafter silently monitors your hand. Once recorded, Keen simply makes you aware with a gentle vibration when you do the behavior.

7. Will Keen shock me?

No, Keen brings you into awareness with a vibration every time you perform your specific behavior.  Expert psychologists confirm that there’s a reason scientists stopped advocating for electric shock decades ago. The best way to change behavior sustainably and in a healthy way is through awareness and making a conscious choice.

8. Do I need two Keen smart bracelets?

Some people do certain behaviors with a dominant hand, and if you are one of them a single band will work fine.  If you use both your left and right hand to engage in the behavior you want to stop, then we recommend ordering a set of two Keen bands, one for each hand. This will help you retrain each hand away from the subconscious behavior. We offer multiple styles to ensure Keen blends in.

9. Can Keen learn multiple Areas? Can I retrain the bracelet for a different behavior after I’ve trained it?

Yes, Keen can learn up to 4 behaviors, and you can modify or delete these trained behaviors at any time.

10. How do I train Keen? Do I need a smart device?

For initial training of the bracelet, you will need to download our free Keen app and access it on one of the following smart devices:

  • iPhone 5 or later running iOS 9.3 or later
  • iPod Touch 5th gen or later running iOS 9.3 or later
  • iPad 4 or later running iOS 9.3 or later
  • Most recent Android models (2014 or later) supporting Bluetooth 4.0 and running KitKat (4.4) or later. NOTE that this list may change as we continue our quality and compatibility testing, but we have confirmed the following devices are compatible:
    • Google Nexus 6P, Google Nexus 5X
    • Samsung Galaxy S7 Edge, Samsung Galaxy S7, Samsung Galaxy S6 Edge Plus, Samsung Galaxy S6 Edge, Samsung Galaxy S6, Samsung Galaxy S5, Samsung Galaxy S4, Samsung Galaxy Note 5, Samsung Galaxy Note 4, Samsung Galaxy Note 3
    • HTC One M8 and HTC One M7
    • Moto X – models 2014 or later
    • We are adding more devices as we continue testing. If your device is not listed, please contact us ( to double-check.

After that, a constant Bluetooth connection is not required.  For example, a parent can help a child calibrate the Keen band with the parent’s smartphone, but the child does not need to keep the smartphone near her.  When Keen and the smartphone come back in range of each other, you will be able to sync data from the bracelet to the Keen app to access the insights from the app.

11. How accurate is it?  I bite my nails – is Keen going to vibrate every time I drink a glass of water?

While false positives are impossible to eliminate completely, we have been working to reduce them! We have a sophisticated motion capture algorithm and will continue to refine it based on our users’ feedback. In general, you may get some errant vibrations, but with most behaviors, it should not go off every time you raise your hand to your face to eat or drink.

There are settings to adjust for the preference of the user.  For instance you can select less reminders if you do the behavior in a specific way, or more if you want to be notified whenever the hand is in the danger area. Psychologists tell us that even unnecessary reminders for benign behavior help increase awareness of hand position, which is helpful for long-term behavior change.

12. Can Keen help me while I drive?

The acceleration in a vehicle might throw the gesture detection off slightly. For most, it should work fine, and the settings can help fine tune the detections. We can certainly tell you if your hand is raised near your head in a vehicle.

13. Can Keen help me while I sleep?

We have not tested Keen during sleep, and do not believe it will be helpful for most people in their sleep.  If you lie in the same position and do the behaviour the same way, Keen will reliably give you vibration reminders.  If you change your sleeping position quite a bit, as many people do, Keen will not be able to reliably give you accurate vibration reminders.

14. What are my colour options?

At this time, we offer the Sporty version in black and teal and the Stylish version with a brown leather band.  We will look at adding additional colours in the future – please let us know what you’d like to see!

15. How do I charge Keen? How long does the battery last?

Keen is shipped with a standard micro-USB charging cable and it takes 2 hours to charge. Keen lasts a full day, so make charging Keen a habit!

16. Is Keen waterproof?

No, but Keen is splash proof. This means you shouldn’t shower or swim with it or submerge it in water in any way.

17. What is the warrantee for Keen Bracelet?

Keen has a 6 month warranty.